Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellations
Order can be canceled within 24 hours of your purchase. Please email customer support to cancel your order.
Requests after an order are processed will not be eligible for cancellation.
Replacement & Returns
We are unable to accept returns at this time.
If your product is malfunctioning, defective, or damaged in shipping, we will replace your product according to our 1-Year Extended Guarantee below.
Replacement parts are available for purchase up request.
Read more about our 1-Year Extended Warranty.
Price-Match Policy
We offer promotions and discounts throughout the year to our subscribers and website visitors.
If a discount is offered on a specific product you ordered within 7 days of your purchase, you are eligible for price-match credit issues directly to your Ativafit store rewards account.
Please contact our customer support to request the store credit be added to account.
Storewide discounts, those not related to specific products, are time-sensitive promotions offered during holidays and special events (eg. 10% Off Storewide Sale). Our price-match store credit policy does not apply to these promotional events.
