FAQs
Shipping
Currently, we offer shipping to the continental US and select countries in Europe. Please contact us at services@ativafit.com to confirm if we can ship to your location before placing your order.
It depends on where you are. Orders processed here will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log in to your account to check real-time updates.
View Full Shipping Policy Here.
Product
Yes! We stand by the quality of our products. Every item includes a standard 1-year warranty covering manufacturing defects.
You can also join AtivaPeople and enjoy an extended 2-year warranty on all products.
To claim your warranty, please
email services@ativafit.com with a description, photos/video, and your order number.
View Full Warranty Policy Here.
We offer hassle-free returns within 30 days of delivery for most items. Products must be unused and in original packaging.
Orders can be canceled only within 24 hours of purchase. After that window, cancellation is not guaranteed.
Refunds will be issued to your original payment method or as store credit after the returned item is received and inspected.
View full Refund & Return Policy Here.
Payment Methods
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay and other secure digital methods.
Yes, we partner with Klarna and Shop Pay for flexible payment plans at checkout.
Absolutely. All transactions are protected with SSL encryption and comply with PCI-DSS security standards.
AtivaPeople Membership
The AtivaPeople Rewards Program is Ativafit’s way of saying thank you to our loyal customers and fitness community.
As a member, you earn points for purchases, reviews, referrals, and engagement — which can be redeemed for exclusive discounts, perks, and rewards.
Joining is simple — and free!
Just create an account on ativafit.com or log in to your existing one. Once you’re in, you’ll automatically start earning points on every qualifying activity.
Yes! Membership comes with several valuable benefits:
Automatic 2-Year Warranty (instead of the standard 1-year).
Early Access to new products and promotions.
Exclusive Discounts from AtivaFit and partner brands.
Community Influence — members can vote and give input on new products and features.
View more details about the AtivaPeople Rewards Program here.
Any question?
If we still haven't answered your question, you can contact us at services@ativafit.com and we will get back to you as soon as possible.



